Terms & Conditions

General

By using this website or dealing with our team, you are agreeing to the following terms and conditions. You must be over 18 to enter into a contract with COBALT BALCONY SYSTEMS LIMITED.

Order Acceptance Policy

All orders received are subject to acceptance by COBALT BALCONY SYSTEMS LIMITED and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

Pricing

All prices shown are inclusive of VAT at the prevailing rate (currently 20%).

Order Changes Policy

If you wish to change your order, please contact us immediately. We'll always do our best to make changes for you, but we can only guarantee changes requested before materials have been ordered or fabrication has begun. Please note that once orders have been 'assigned to production', limited changes can be accepted and may incur additional costs.

Order Cancellation Policy

Orders can normally be cancelled up to 48 hours after placement, provided production has not commenced. Please note that once orders have been 'assigned to production', they cannot be cancelled due to the bespoke nature of our products.

Payment Terms

Our website uses a secure system. However, in some cases, bank-related payment failures may occur, preventing us from accepting your order immediately.

Delivery Policy

We always do our very best to ensure your products arrive on your chosen date or within the expected time frame. However, as we work with trusted third-party couriers for some orders, there may be rare occasions when delivery isn't possible as planned. If this happens, we'll let you know as soon as we can.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.

Copyright

All copy and images on this website are owned by COBALT BALCONY SYSTEMS LIMITED and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.

Registered Company Address

COBALT BALCONY SYSTEMS LIMITED
Company Reg: 15079751