At COBALT BALCONY SYSTEMS LIMITED, we strive to provide high-quality balcony systems tailored to your needs. Please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
Damaged or Defective Products: If you receive a defective or damaged balcony system, contact us within [7] days of delivery with photos and details.
Incorrect Orders: If we deliver the wrong product, notify us within [1] days for a replacement or refund.
Cancellations: Custom orders cannot be refunded once production has started. Standard orders may be canceled within [24] hours of purchase.
2. Non-Refundable Items
Custom-made or bespoke balcony systems.
Products that have been installed, modified, or damaged after delivery.
Orders canceled after production has begun.
3. Refund Process
To request a refund:
Contact us at [your email] with your order details.
Provide photos and a description of the issue.
Once approved, refunds will be processed within [7] business days to the original payment method.
4. Exchanges & Repairs
In some cases, we may offer replacements or repairs instead of refunds. We will assess each request individually.
5. Changes to This Policy
We may update this policy as needed. Any changes will be posted on our website.
6.This policy may be updated. For questions, contact us at:
Email: [[email protected]]
Phone: [+44 7863095781]